At aurionexvaliq, we believe transparency isn't just a buzzword—it's how we operate. This policy explains what information we collect when you work with us, why we need it, and what we do with it. Think of this as a conversation about how we handle your data, written in plain language rather than legal jargon.
We're based in Australia and follow the Privacy Act 1988, including the Australian Privacy Principles. That means your information gets solid legal protection, and you have real rights about how your data is used.
Information We Collect
When you reach out to us or use our services, we collect certain information to actually help you. Here's what that looks like in practice:
Contact information — your name, email, phone number, and business address. We need this to communicate with you and send relevant information about our services.
Business details — your company name, industry, team size, and what you're looking to achieve. This helps us understand if we're a good fit for each other.
Financial information — payment details and billing addresses when you become a client. We process this securely through trusted payment providers.
Communication records — emails, call notes, and meeting discussions. We keep these so we can provide consistent service and refer back to what we've discussed.
Website usage data — how you interact with our site, which pages you visit, and how long you stay. This helps us improve the experience and understand what content is actually useful.
We don't collect sensitive information
We don't ask for or store health information, political opinions, religious beliefs, or other sensitive personal data. If you accidentally send us something like that, we'll delete it unless you specifically need us to keep it for a legitimate business reason.
How We Use Your Information
The information we collect serves specific purposes. We're not in the business of collecting data for the sake of it—everything we gather has a practical use:
Service Delivery
When you work with us, we use your information to deliver the financial guidance and business team support you've engaged us for. That includes analyzing your situation, preparing recommendations, and communicating our findings. Pretty straightforward.
Communication
We'll use your contact details to respond to inquiries, send service updates, and share relevant information about our programs. If you've signed up for educational content or program information, we'll send that too. You can opt out of marketing emails anytime—there's an unsubscribe link in every message.
Improvement and Analysis
We look at usage patterns and feedback to make our services better. This might mean analyzing which resources get used most, what questions come up frequently, or where people get stuck on our website. All of this happens with aggregated, de-identified data where possible.
Legal and Compliance
Sometimes we need to keep records for legal reasons—tax obligations, regulatory requirements, or to defend ourselves if someone makes a claim against us. Australian law requires us to maintain certain business records for specific periods.
Sharing and Disclosure
We don't sell your data. Full stop. But we do share information in specific situations:
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Service providers
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Contact details, project information
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Tools we use for email, scheduling, file storage, and payment processing need access to certain data to function
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Professional advisors
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Case-specific information
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Sometimes we consult with lawyers, accountants, or other specialists on complex matters
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Government agencies
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Required records
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When legally required by court orders, tax authorities, or regulatory bodies
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Business successors
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Client records
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If aurionexvaliq is acquired or merged, records transfer to maintain service continuity
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All our service providers sign agreements requiring them to protect your data and use it only for the specific purposes we've authorized. We're careful about who we work with.
Data Security and Storage
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. That includes encryption for data in transit, secure servers, access controls, and regular security reviews.
But let's be honest—no system is completely impenetrable. We implement industry-standard protections, but we can't guarantee absolute security. If we experience a data breach that might seriously affect you, we'll notify you as required by Australian law.
Where We Store Data
Your information is primarily stored on servers in Australia. Some of our service providers use international cloud infrastructure, which might mean data is stored or processed in other countries with different privacy laws. We only use providers that offer adequate protection and comply with Australian privacy requirements.
How Long We Keep Information
We retain your data for as long as necessary to provide services and meet legal obligations. For most business records, that's seven years after the last interaction—Australian tax law requires it. Marketing contact information stays until you unsubscribe or we haven't heard from you in three years, whichever comes first.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information:
Access your information — You can request a copy of the personal data we hold about you. We'll provide it within 30 days, usually sooner.
Correct inaccuracies — If information we have is wrong or outdated, let us know and we'll fix it promptly.
Request deletion — You can ask us to delete your data, subject to legal retention requirements. If we need to keep something for compliance reasons, we'll explain why.
Opt out of marketing — Unsubscribe from promotional emails anytime. You'll still receive service-related communications about programs you're enrolled in or services you're receiving.
Restrict processing — In some situations, you can ask us to limit how we use your information while we investigate a concern you've raised.
Lodge a complaint — If you think we've mishandled your data, contact us first. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner.
Making requests is straightforward
Email your request to contact@aurionexvaliq.com with "Privacy Request" in the subject line. We'll verify your identity (to protect your data from unauthorized access) and respond within 30 days. There's no charge for reasonable requests.
Cookies and Website Tracking
Our website uses cookies and similar technologies to function properly and understand how visitors use the site. Here's what that actually means:
Essential Cookies
These make the website work—remembering your preferences, keeping you logged in, that sort of thing. You can't opt out of these without breaking site functionality.
Analytics Cookies
We use analytics to understand which pages people visit, how long they stay, and where they came from. This helps us improve content and fix problems. The data is aggregated and doesn't identify individuals.
Your Browser Settings
Most browsers let you control cookies through their settings. You can block all cookies, accept only certain types, or delete cookies after each session. Just know that blocking all cookies might make parts of our site unusable.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify current clients by email and post the updated version here with a new "last updated" date.
Minor clarifications or administrative changes might happen without notification. It's worth checking back periodically if you're concerned about how we handle data.
